Terms of Service
Last updated: August 2026These Terms of Service ("Terms") set out the agreement between Reynolds Web Solutions ("we", "us", "our") and the person or business engaging our services ("you", "the Client") for the design, development, hosting and maintenance of websites and related digital services. By requesting a quote, accepting a proposal, paying an invoice or otherwise instructing us to carry out work, you agree to be bound by these Terms.
1. Interpretation
In these Terms, "Website" means the website or digital project we build, host or maintain for you; "Services" means the website design, development, hosting, domain and email services we provide; "Content" means all text, images, logos and other material supplied for, or created as part of, the Website.
2. Services and quotations
We provide custom website design and development, together with optional hosting, domain registration/renewal and business mailbox services. The scope, deliverables and price for any project are set out in the written quotation or proposal we provide. A quotation is valid for 30 days from the date issued unless stated otherwise. Any work outside the agreed scope will be quoted separately and is subject to your written approval before we begin.
3. Pricing and payment
Project pricing is as stated in your quotation. Unless agreed otherwise, a deposit of 50% of the project total is payable before work begins, with the remaining balance due on completion and prior to the Website being made live. Hosting, mailbox and domain fees are charged in advance on a monthly or annual basis as set out on our pricing page or in your service agreement.
Invoices are payable within 14 days of the invoice date. Late payment may result in the suspension of hosting or related services until the outstanding balance is settled. All prices are in pounds sterling (£) and are exclusive of VAT where applicable.
4. Client responsibilities
To allow us to deliver the Services on time, you agree to:
- provide accurate, complete and timely information, content and materials we reasonably request;
- ensure you have the right to use all Content supplied to us, and that it does not infringe the intellectual property or other rights of any third party;
- review work submitted for approval promptly and provide clear, consolidated feedback; and
- make payments in accordance with these Terms.
Delays caused by late content, feedback or payment may affect the agreed timeline and may result in additional charges where the delay is significant.
5. Project timeline and deliverables
Any timescales we provide are estimates given in good faith and may be affected by factors outside our control, including the speed of your feedback and content supply. We will use reasonable efforts to meet agreed deadlines and will keep you informed of any material changes.
6. Revisions and approvals
Your quotation will state the number of revision rounds included. Further revisions beyond the agreed number will be charged at our standard hourly rate. Once you sign off a stage of work, subsequent changes to that approved stage may be treated as new work and quoted separately.
7. Hosting, domain and email
Where we provide hosting, domain or mailbox services, these are supplied subject to the relevant third-party provider's acceptable use policies. We do not guarantee uninterrupted service and shall not be liable for outages, data loss or disruptions caused by third-party hosting or domain providers. You are responsible for keeping your own backups of any Content. Domain registration is subject to availability and the rules of the relevant registry.
8. Intellectual property
On receipt of full payment for a project, the intellectual property in the finished Website design and code is transferred to you, to the extent that it is ours to transfer. We retain the right to reuse generic code, frameworks, techniques and utilities developed prior to or independently of your project. Third-party assets (such as fonts, stock imagery and open-source libraries) remain subject to their respective licences. Until full payment is received, we retain ownership of all work and may withhold launch or access to the Website.
You grant us a non-exclusive licence to use, display and reproduce the Website and your branding for the purposes of delivering the Services, and to feature the Website in our portfolio and marketing materials unless you notify us in writing that you would prefer the project to remain confidential.
9. Warranties and disclaimers
We warrant that the Services will be performed with reasonable skill and care. To the fullest extent permitted by law, all other warranties, representations and conditions (whether express or implied) are excluded. We do not warrant that the Website will be error-free, uninterrupted, or achieve any particular commercial result, including specific search engine rankings, traffic levels or business outcomes. Search engine performance and third-party platform behaviour are outside our control.
10. Limitation of liability
To the maximum extent permitted by law, our total liability arising out of or in connection with the Services, whether in contract, tort (including negligence) or otherwise, shall be limited to the total amount you have paid us for the Services giving rise to the claim in the 12 months preceding the event. In no event shall we be liable for indirect, consequential, special or loss-of-profit damages, or for loss of data, business interruption or loss of opportunity.
11. Indemnification
You agree to indemnify and hold us harmless from any claim, loss, damage or expense (including reasonable legal fees) arising from Content you supply, from your breach of these Terms, or from any claim that your Content infringes the rights of a third party.
12. Refunds
Deposits are non-refundable once work has commenced, as they reserve our time and cover initial planning and design work. Where work has not yet started, a deposit may be refunded at our discretion. Monthly hosting, mailbox and domain fees are non-refundable for the period already paid, but may be cancelled at the end of the current billing cycle with reasonable notice.
13. Termination
Either party may terminate the Services by giving 30 days' written notice. We may suspend or terminate the Services immediately if you breach these Terms, fail to pay sums due, or engage in conduct that exposes us or our providers to legal or reputational risk. On termination, amounts already earned or costs already incurred become immediately payable, and any licences granted to you in respect of unpaid work cease.
14. Third-party services
The Website may rely on third-party services such as hosting providers, form handlers, font providers and domain registries. We are not responsible for the availability, performance or policies of these third parties, and their terms apply in addition to these Terms.
15. Confidentiality
Each party agrees to keep confidential any non-public information disclosed by the other in connection with the Services, and to use it only for the purpose of delivering or receiving the Services. This obligation survives termination.
16. Force majeure
Neither party shall be liable for any delay or failure to perform caused by circumstances beyond its reasonable control, including but not limited to internet or hosting outages, failures of third-party providers, strikes, or governmental action.
17. Governing law and disputes
These Terms and any dispute arising out of or in connection with them shall be governed by the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales, except that either party may seek interim injunctive relief in any court of competent jurisdiction.
18. Changes to these Terms
We may update these Terms from time to time. The version displayed on our Website at the time you engage us will apply to your project, and we will notify you of any material changes to terms affecting an ongoing engagement.
19. Company information
Reynolds Web Solutions
2 Falldor Way, Milton Keynes, MK45 2GD, United Kingdom
Email: reynolds.websolutions@outlook.com
Website: reynoldswebsolutions.co.uk
If you have any questions about these Terms, please contact us using the details above.